Not sure if it’s a Snag or a Defect?
Upload photos of the issue and receive a professional assessment report prepared by a qualified surveyor.
Your report explains whether the issue should be raised with the developer, outlines how it should be properly rectified, and provides clear professional commentary you can rely on.
How SnagCheck Works
In 4 Simple Steps
Step 1: Upload the Issue
Upload photo's and/or a short video of the issue in your new-build home and include a short description. Audio can also be provided if helpful.
Step 2: Provide Your Details
Complete the short online form so we can understand the issue properly and return your written assessment to you.
You will be asked for basic contact details and a brief description of the concern.
Step 3 : Professional Assessment
Your submission is reviewed by an accredited professional surveyor against recognised UK building standards and relevant new-build warranty requirements.
The issue is assessed to determine whether it is a snag, a defect, or within normal building tolerances.
Step 4: You receive a Written Report Document
For a fixed fee per issue, you receive a concise written report explaining the likely nature of the problem and what action you may wish to take with your developer.
Providing clear written documentation from a qualified surveyor can often carry significantly more weight when raising issues with a developer.
You can view an example assessment report below.
All assessments are prepared and signed by a RICS, RPSA and CABE qualified surveyor experienced in new-build construction defects.
Many homeowners notice one or two issues in their new-build home and simply want to understand whether the problem is potentially serious and should be raised with the developer.
In these situations, arranging a full snagging inspection can sometimes be unnecessary.
SnagCheck allows homeowners to submit individual concerns for professional review by a qualified surveyor.
Not All New-Build Homes Require a Full Snagging Survey
Providing clear written documentation from a qualified surveyor often carries significantly more weight when raising concerns with a developer.
Professional Advice for New-Build Concerns
If you have noticed something in your new-build home and are unsure whether it is a snag, a defect, or simply within normal building tolerances, SnagCheck provides a simple way to obtain professional advice.
Upload photos of the issue and receive a written assessment from a qualified surveyor. Your report explains the nature of the issue, outlines relevant construction standards where applicable, and provides guidance on appropriate rectification and next steps.
Providing clear written documentation from a qualified surveyor can often carry significantly more weight when raising concerns with a developer.
Each submission results in a concise professional assessment report that you can retain for your records or use when raising concerns with your developer.
Who Uses SnagCheck
(and Why)
The service is designed for homeowners who have noticed potential snags or defects in their new-build home and would like clear, independent professional advice supported by credible written documentation before raising the issue with their developer, or in some cases where a developer has
refused to address the concern.
A clear written assessment from a qualified surveyor can help homeowners communicate concerns more effectively with their developer and get the issues resolved.
Homeowners commonly use SnagCheck when:
- They notice something in their new-build home that does not look quite right.
- They are unsure whether an issue is a snag, a defect, or within normal building tolerances.
- They have received conflicting advice from builders, contractors, or online forums.
- A builder or contractor has given advice and they would like an independent second opinion.
- Their two-year developer defect period is approaching and they want reassurance.
- They want a professional written record of a concern before contacting the developer.
- They only have one or a small number of issues and do not require a full snagging inspection.
SnagCheck provides clear, independent guidance from a qualified surveyor so homeowners can understand the issue and the appropriate next steps.
Homeowners often contact SnagCheck when they notice something in their new-build property that does not look quite right but are unsure whether it should be raised with the developer.
Common Issues We Review
Cracks in plaster or internal walls
Developing cracks that appear in plasterwork, ceilings, or around door and window openings.
Brickwork and pointing concerns
Uneven brickwork, inconsistent mortar joints, cracking, poor finishing, weep vents and air bricks or areas where brickwork or pointing appears incomplete or defective.
Gaps around windows and doors
Concerns about installation tolerances, defective operation, sealing, or visible gaps around window and door frames.
External ground levels and drainage issues
Questions about paving levels, drainage falls, surface water runoff, or whether ground levels meet building standards.
Roof, flashing, or guttering concerns
Issues relating to roof coverings, flashing installation, gutter alignment, or rainwater drainage.
Damp or moisture appearing internally
Signs of moisture, staining, or damp patches appearing within the property.
Poor workmanship or finishing defects
Visible issues with finishes such as plastering, tiling, carpentry, decoration, or general workmanship.
Questions about construction standards or tolerances
Situations where homeowners are unsure whether something meets normal construction tolerances or recognised building standards.
Simple Issue-Based Pricing
SnagCheck allows homeowners to obtain professional advice on individual concerns without needing to arrange a full snagging inspection.
Pricing is based on the number of issues you wish to submit for assessment.
Each submission results in a concise written report prepared and signed by a qualified surveyor explaining the likely nature of the issue and appropriate next steps.
You can view the available service options and submit your issue using the link below.
Reports typically delivered within 24–48 hours.