SnagCheck FAQ – New Build Defect Advice

Answers to common questions about new-build defects and how SnagCheck helps you deal with them.

What is SnagCheck?

SnagCheck is a professional assessment service for specific new-build issues.

Instead of a full snagging inspection, we review individual defects and provide clear, structured guidance on whether they should be raised and how they should be rectified.

Is this the same as a snagging inspection?

No.

SnagCheck is designed for homeowners who have identified specific concerns and want a professional opinion before going back to their developer.

It sits between informal advice and a full snagging survey.

What do I receive?

You receive a structured report prepared by a qualified surveyor, including:

  • Clear identification of each issue
  • Whether it should be raised with the developer
  • Practical rectification guidance
  • Relevant standards and specification references

Can I send this to my developer?

Yes.

The report is designed to be issued directly to your developer and provides a clear, professional basis for raising and discussing defects.

How many issues can I submit?

You can select a package based on the number of issues you would like reviewed.

Each issue is assessed individually and included within your report.

What information do I need to provide?

You will need to upload clear photos (and optional video) of each issue, along with a brief description.

The more detail you provide, the more precise the assessment will be.

How long does it take?

Reports are typically completed within a few working days, depending on the number of issues submitted.

What if the developer disagrees?

The report provides a professional, standards-based assessment which can be used to support your position.

If required, it may also be used in further correspondence or escalation through warranty providers.

Is this a full inspection of my property?

No.

SnagCheck is based solely on the issues submitted and does not replace a full snagging inspection or survey.

Who prepares the report?

All assessment reports are prepared and signed by a RICS, RPSA and CABE qualified surveyor experienced in new-build construction defects and in accordance with recognised industry standards and professional practice

Still unsure?

If you’re not sure whether something is a defect or just “normal”, submit your issue for a professional assessment and get a clear, independent answer you can rely on.

We need your consent to load the translations

We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.